Anthropologie Key Holder

Anthropologie • Sioux Falls, SD

17d • Onsite

About The Position

A Key Holder contributes to creating a customer-centric store environment by supporting the store leadership team with service, selling, and daily processes. The role requires expertise in operating procedures and contributes to mentoring the associate team.

The Key Holder supports customer connection, sales and store metrics, omni-channel services, daily store operations, shipment and omni fulfillment, visual standards, and team communication. They help maintain a welcoming and inclusive environment and share customer and employee experience feedback with the Store Manager.

Requirements

• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Nice To Haves

• Anthro brand fan.

Responsibilities

• Collaborate with the leadership team to cultivate genuine customer connections and ensure customers feel welcome, heard, and valued.
• Use key performance indicators to set team and zoning goals and take initiative to drive sales and store metrics.
• Use technology to deliver a seamless omni-channel shopping experience by executing omni services.
• Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, and managing daily zones.
• Exercise decision-making to solve problems and enhance the customer experience.
• Support associate training, including new-hire onboarding.
• Support opening and closing procedures, store standards, product restocking, and resolution of facilities or IT issues.
• Coordinate with key partners on shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
• Help store leadership maintain standards and cleanliness and stay current on monthly visual messaging and concept updates.
• Promote an inclusive work environment by listening actively and seeking different perspectives.
• Communicate with leadership about teamwork and progress toward store objectives, and respond openly to feedback.
• Share customer and employee experience insights and feedback with the Store Manager.
• Support positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.

Benefits

• Medical, dental, and vision benefits.
• Paid time off (PTO).
• Employee discounts.
• Retirement savings.
• Additional benefits may be available depending on location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed