Free People Key Holder

Urban Outfitters•Boston, MA

18d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and helping create an engaging, inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder acts as a brand ambassador, supports a personalized and seamless omni-channel customer experience, helps manage the store environment, and assists with visual standards and business operations. The role also supports an inclusive, people-first team culture and guides and develops the Stylist team.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience by understanding and using relevant systems and applications.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, promoting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and approaches for delivering exceptional customer interactions using brand resources.
Participate in daily office procedures, operational execution, and store maintenance.
Coordinate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy by encouraging open dialogue, reinforcing follow-through, and ensuring the store team feels heard and supported.
Stay current on communications, collaborate with the leadership team, share information with the team, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.