Key Holder (Part-Time Seasonal) @ Westin New York at Times Square

Event Network•New York, NY

About The Position

The Key Holder works alongside the management team to support day-to-day store operations and create memorable guest experiences. The role includes meeting guest-service standards, processing sales transactions accurately and efficiently, restocking merchandise, and completing other tasks assigned by store management. Key Holders also help maintain merchandise presentation and store cleanliness, complete operational procedures, protect company assets, and contribute to a positive team environment.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting visually appealing products.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during required breaks and meal periods.
Ability to walk and use hands to finger, handle, or feel.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Promptly greet store guests and offer assistance.
Use suggestive selling and open-ended questions to engage guests, promote items, and add to sales.
Maintain knowledge of store products, current sales and promotions, sales targets, key performance indicators, and new products.
Follow merchandise display guidelines and maintain store cleanliness.
Receive merchandise shipments, replenish stock, and rotate products when restocking.
Follow Event Network and hotel appearance and dress standards.
Accurately and efficiently process cash and credit card payments, employee discounts, guest room charges, and hotel property charges.
Complete store paperwork and operating procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and properly handle situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel operations, loss prevention, and human resources.
Work with staff to achieve store goals and contribute to a positive work environment.
Read, count, and write accurately to complete required paperwork.