Key Holder (Part-Time) @ The Westin Kierland

Event Network•Scottsdale, AZ

About The Position

The Key Holder is an integral part of the store’s day-to-day operations, working alongside the management team to create memorable guest experiences. The role delivers company guest-service standards, processes sales accurately and efficiently, restocks merchandise, and completes other tasks assigned by store management. The position requires flexible availability, including weekends, holidays, and morning and evening shifts. It is part-time.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality and a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during required breaks and meal periods; walk; and use hands to finger, handle, or feel.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance to provide quality service.
Use suggestive selling, open-ended questions, promotional suggestions, and add-on recommendations to engage guests and increase sales.
Maintain knowledge of products, current sales and promotions, store sales targets, KPI goals, and new products.
Meet presentation standards by following merchandise-display guidelines, maintaining store cleanliness, receiving shipments, replenishing merchandise, and rotating restocked products.
Follow Event Network and hotel appearance and dress standards.
Process cash-register transactions accurately and efficiently, including cash and credit card payments, employee discounts, guest room charges, and hotel property charges.
Complete store paperwork and operational procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and properly handle situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel operations, loss prevention, and human resources.
Work as part of the team to achieve store goals and contribute to a positive work environment.