Anthropologie Key Holder

Anthropologie•Alpharetta, GA

22d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The Key Holder is an expert in operating procedures and helps mentor the associate team.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate an environment of genuine customer connection where customers feel welcome, heard, and valued.
Drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omnichannel shopping experience through execution of omni services.
Help manage the store environment and customer experience by facilitating an energized pace, positive team atmosphere, and management of daily zones.
Act as an elevated team member, using decision-making skills to solve problems and enhance customer experiences.
Support associate training, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking product, and assisting with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Help store leadership maintain standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by actively listening and seeking different perspectives.
Check in with leadership to maintain communication and teamwork on store objectives, and remain open and responsive to feedback.
Provide the Store Manager with insights and feedback related to customer and employee experiences.
Support positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.