Anthropologie Key Holder

Anthropologie•New York, NY

15d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role requires expertise in operating procedures and contributes to mentorship of the associate team. The Key Holder helps foster genuine customer connections, drive sales and store metrics, and deliver seamless omni-channel service. They support the store environment, daily zones, team training, and customer problem-solving. They also assist with store operations, visual standards, shipment and omni fulfillment, and communication of customer and employee feedback to store leadership.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate an environment where customers feel welcome, heard, and valued.
Drive sales and store metrics using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omni-channel shopping experience through execution of omni services.
Help manage the store environment and customer experience by maintaining an energized pace, team positivity, and daily zones.
Exercise decision-making skills to solve problems and enhance customer experiences.
Support associate training, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking product, and assisting with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omni fulfillment; support visual standards, product stock levels, and markdowns.
Assist store leadership with standards and cleanliness, daily tasks, and keeping current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate and coordinate with leadership on store objectives, and remain open and responsive to feedback.
Share customer and employee experience insights and feedback with the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.