Free People Key Holder

Free People•Miami Beach, FL

172d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder acts as a brand ambassador for Free People, helping create an experience that appeals to the FP customer. They support personalized service, styling and outfitting recommendations, and seamless omni-channel shopping. They contribute to store operations, visual standards, shipment processing, restocking, order fulfillment, safety, inventory accuracy, and loss prevention. The role also supports an inclusive, people-first team culture through communication, coaching, sharing product knowledge, and developing Stylist team members. The Key Holder takes initiative in their own learning and professional growth.

Requirements

Love for the FP brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for the FP customer.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining FP visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and employee support.
Collaborate with the leadership team on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.