Free People Key Holder

Urban Outfitters•Bellevue, WA

18d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder helps create a customer experience that reflects the Free People brand. They support personalized selling, styling and outfitting recommendations, and seamless omni-channel shopping. They also help manage the store environment, share product knowledge and brand messaging, and guide the Stylist team. The position supports daily office procedures, store operations and maintenance, shipment processing, restocking, visual standards, and accurate omni-channel order processing. It also follows safety, inventory, loss-prevention, and company policy requirements. The Key Holder contributes to an inclusive, people-first team culture through communication, feedback, problem-solving, and professional development.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Free People brand and values, and partner with store leadership to create an engaging experience for customers.
Create selling initiatives and help the team drive sales through personalized service, styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience by understanding and using relevant systems and applications.
Act as an elevated team member, exercising decision-making and multitasking while prioritizing service.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Coordinate with key partners on shipment processing, restocking, product placement, visual standards, and timely, accurate omni-channel order processing.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Encourage open dialogue, follow-through, and support for the store team in line with an inclusive, people-first philosophy.
Collaborate with leadership and share relevant communications with the team; participate in daily meetings and chat-ins.
Remain open to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, pursue personal professional growth, and consider role replacement for career progression.