DSW Part Time Key Holder
About The Position
The Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies. The Key Holder helps personalize the customer experience, maintain store standards, and complete daily opening and closing tasks, including cleaning, recovery, and maintenance. The role reviews daily communications, plans and executes tasks, communicates progress, and completes requested operational processes. The position also participates in inventory and omni-channel activities, supports a safe store environment, addresses customer and associate concerns, assists with timekeeping, and trains and coaches associates. The role requires a minimum of two years of workforce experience and a high school diploma or equivalent. The employee must be available for nights, weekends, holidays, and shifts outside traditional business hours, and must be able to meet the physical demands of standing or walking for up to 100% of working time and occasionally to frequently lifting up to 50 pounds.
Requirements
- Minimum two years of workforce experience.
- High school graduate or equivalent.
- Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to work at a fast pace and hold the team accountable to time-bound expectations.
- Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
- Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to 50 pounds on an occasional to frequent basis.
- Ability to stoop, kneel, crouch, or crawl on a frequent basis.
Responsibilities
- Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and Key Performance Indicators.
- Respond to customer and associate requests or feedback with urgency.
- Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
- Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
- Review, understand, and clearly communicate daily progress.
- Complete processes related to audits, donations, transfers, mismates, and damages as requested.
- Work with the store leadership team to understand and follow policies and procedures.
- Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock products.
- Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Communicate supply needs to support successful operations.
- Help maintain a safe environment for customers and associates; report equipment issues to the Store Manager.
- Address customer and associate concerns and escalate them as needed.
- Support associate timekeeping activities.
- Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
- Recognize associates using company recognition tools.
- Train and coach associates.
- Perform other associate duties and other duties assigned by the Store Manager or other leaders.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
