Free People Key Holder

Urban Outfitters•Durham, NC

4d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help lead an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to the development of others. It acts as a Free People brand ambassador and helps deliver personalized, elevated service and a seamless omni-channel shopping experience. The Key Holder supports leadership, team development, visual standards, and business operations. This includes helping manage the store environment, coaching Stylist team members, assisting with shipment and restocking, processing omni-channel orders, and following company policies and safety standards. The role also contributes to open communication, team support, and personal professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Free People brand and company values, and partner with store leadership to create an engaging experience for customers.
Create selling initiatives and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Use systems and applications to deliver a seamless omni-channel shopping experience.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, promoting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and techniques for exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Coordinate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and promptly.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first environment and encourage open dialogue, follow-through, and support for the store team.
Stay current with leadership communications, share information with the team, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and use optimism and proactive problem-solving to improve the work environment.
Guide and develop Stylist team members, and take responsibility for personal development and professional growth.