DSW Part Time Key Holder

Designer Brands Inc.•Avondale, AZ

26d

About The Position

The Part Time Key Holder supports store management in activities that drive sales and results. The role demonstrates company values—We Love What We Do, We Own What We Do, We Do What's Right, and We Belong—and partners with the management team on store priorities. Key areas of focus include the in-store customer experience, inventory management, omni activities, cashwrap efficiency, maintaining a positive work environment, and executing operational processes in compliance with company standards and policies. The Key Holder models customer experience behaviors, responds promptly to customer and associate requests or feedback, maintains store standards, and completes daily opening and closing tasks such as cleaning, recovery, and maintenance. The role reviews daily communications, plans and executes tasks, communicates progress, and completes requested operational processes. It also participates in inventory and omni activities, supports safe store operations, escalates concerns as needed, assists with associate timekeeping, and provides performance feedback to the Store Manager. The position supports the team through recognition, training, and coaching and performs other store duties as assigned.

Requirements

Minimum 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work with tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock items.
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful store operations.
Help maintain a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.