Free People Key Holder

Urban Outfitters•Scottsdale, AZ

4d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and helping create an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to developing others. The Key Holder acts as a brand ambassador, creates customer-focused selling initiatives, and helps deliver personalized service, styling, and outfitting recommendations. They support an energized store environment, share product knowledge and brand messaging, and help ensure a seamless omni-channel shopping experience. The role also supports daily office procedures, store operations and maintenance, shipment processing, restocking, product placement, and timely and accurate omni-channel order processing. The Key Holder upholds visual standards, safety requirements, inventory accuracy, loss-prevention practices, and company policies. They foster inclusive communication, respond to feedback, solve problems proactively, and guide and develop the Stylist team while pursuing their own professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience by understanding and using systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Collaborate with partners to process shipments, restock and place products, maintain visual and display standards, and process omni-channel orders accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and employee support.
Stay current on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and use optimism, positivity, and proactive problem-solving to enhance the environment.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.