Free People Key Holder

Urban Outfitters•San Diego, CA

16d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to the development of others. As a brand ambassador, the Key Holder helps create an experience that appeals to Free People customers, develops selling initiatives, and supports personalized service, styling, and outfitting recommendations. The role also helps deliver a seamless omnichannel shopping experience through effective use of store systems and applications. The Key Holder participates in store leadership, daily operations, shipment processing, restocking, product placement, visual standards, and store maintenance. The role supports safety, inventory accuracy, loss reduction, and adherence to company policies. It also fosters inclusive communication, shares information with the team, responds to feedback, and guides and develops Stylist team members.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Free People brand and company values, and partner with store leadership to create an engaging customer experience.
Create selling initiatives and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Use store systems and applications to support a seamless omnichannel shopping experience.
Contribute to store operations and customer experience by supporting an energized pace, team positivity, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions.
Participate in daily office procedures, operational execution, and store maintenance.
Coordinate with partners on shipment processing, restocking, product placement, and timely, accurate omnichannel order processing while maintaining visual and display standards.
Follow safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Encourage open dialogue and follow-through, and help ensure employees are heard and supported.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute to a positive environment through proactive problem-solving.
Guide and develop Stylist team members, and take responsibility for personal development and professional growth.