Key Holder (Part-Time Seasonal) @ Westin Hilton Head

Event Network•Hilton Head Island, SC

144d

About The Position

As a Key Holder at the Westin Hilton Head, you will support the store’s day-to-day operations alongside the management team and help create memorable guest experiences. You will provide service to store guests, process sales transactions, restock and merchandise products, complete store paperwork and operating procedures, and help protect company and store assets. You will also work with the team to meet store goals and maintain a positive work environment.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to frequently stand for up to eight hours, except during legally and policy-required breaks and meal periods.
Ability to walk and use hands to finger, handle, or feel; occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance to provide quality service.
Use suggestive selling, open-ended questions, promotions, and add-on recommendations to engage guests and increase sales.
Stay knowledgeable about products, current sales and promotions, sales targets, key performance indicators, and new products.
Meet merchandise presentation standards, maintain store cleanliness, receive shipments, replenish merchandise, and rotate restocked products.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit card, employee discount, guest room charge, and hotel property charge transactions accurately and efficiently.
Complete store paperwork and operating procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and properly handle situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures relating to store operations, timekeeping, the hotel, loss prevention, and human resources.
Work collaboratively with staff to achieve store goals and contribute to a positive work environment.