Seasonal Key Holder

1-800-FLOWERS.COM, INC.•Columbus, OH

11d

About The Position

The Key Holder promotes sales through suggestive selling, sharing product knowledge, and providing exceptional customer service. The position also helps maintain inventory stock levels, performs housekeeping duties, and assists with the execution of merchandising strategies. The role includes operating the POS system, handling cash, supporting store operations, and pursuing business-to-business sales opportunities in the community. The position may involve working in a cooler or freezer environment.

Requirements

High school diploma or equivalent preferred.
Retail experience providing exceptional customer service and performing multiple tasks in a fast-paced environment is preferred for top candidates.
Knowledge of customer and personal service, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of sales and marketing principles and methods, including product promotion and demonstration, sales techniques, and sales control systems.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Service orientation, active listening, speaking, reading comprehension, active learning, and critical thinking skills.
Oral comprehension, oral expression, originality, time-sharing, speech clarity, and written comprehension abilities.
Frequent walking, standing, bending, stooping, sitting, crawling, and lifting.
Ability to stand 8–10 hours per day.
Ability to lift, push, or pull up to 30 pounds on a frequent basis.
Flexible work schedule, including weekends and holidays if needed.

Responsibilities

Drive store sales by following sales guidelines and procedures, including sampling and selling products with passion and enthusiasm while providing exceptional customer service.
Maintain product knowledge and stay abreast of changes in product assortment.
Assist in executing floor sets, pricing, signage, promotional activities, and other merchandising strategies according to company directives.
Participate in managing store inventory and expense items, including minimizing product waste.
Follow established policies, practices, and procedures, including quality, sanitation, and safety guidelines; comply with federal, state, and local laws and maintain a safe work environment.
Foster the brand image and reputation through impeccable personal presentation and attitude.
Ring customer transactions using the POS system, actively sell add-ons at the cash wrap, and execute excellent selling procedures.
Follow proper cash handling procedures.
Follow proper dress code and sanitation procedures, including hand washing.
Pursue business-to-business sales opportunities in the community according to established procedures.
Perform other duties as assigned.