Free People Key Holder

Free People•Mc Lean, VA

12d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder acts as a brand ambassador, supports store leadership, helps deliver personalized and omni-channel customer experiences, and contributes to visual standards, operational execution, communication, and team development.

Requirements

Love for the FP brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for FP customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, daily zone management, and sales focus.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Support daily office procedures, operational execution, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining FP visual and display standards.
Ensure omni-channel orders are processed timely and accurately.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and employee support.
Collaborate with leadership in responding to communications, sharing information with the team, and participating in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth, including considering role replacement for career progression.