DSW Part-Time Key Holder
About The Position
The Part-Time Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, including the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. The Key Holder helps promote a positive work environment and ensures operational processes follow company standards and policies. The role maintains store standards and customer service, completes daily opening and closing tasks, reviews and acts on daily communications, and works with store leadership to follow policies and procedures. It also supports inventory and omnichannel processes, helps maintain a safe and well-equipped store, assists with associate timekeeping, and supports associate training, coaching, and recognition.
Requirements
- Minimum of 2 years of workforce experience.
- High school graduate or equivalent.
- Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to work at a fast pace and hold the team accountable to time-bound expectations.
- Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
- Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to 50 pounds on an occasional to frequent basis.
- Ability to stoop, kneel, crouch, or crawl frequently.
Responsibilities
- Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
- Respond promptly to customer and associate requests or feedback.
- Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
- Review daily communications, plan and execute tasks, and follow through on required actions.
- Review, understand, and clearly communicate daily progress.
- Complete requested processes related to audits, donations, transfers, mismates, and damages.
- Work with the store leadership team to understand and follow policies and procedures.
- Participate in inventory activities such as freight receipt, product placement, markdowns, and marking out of stock.
- Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
- Communicate supply needs to support store operations.
- Help ensure a safe environment for customers and associates; report equipment issues to the Store Manager.
- Address customer and associate concerns and escalate as needed.
- Support associate timekeeping activities.
- Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
- Recognize associates using company recognition tools.
- Support the team by training and coaching associates.
- Perform other associate duties and other duties assigned by the Store Manager or other leaders.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
