Free People Key Holder

Urban Outfitters•Columbus, OH

25d•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to the development of others. As a brand ambassador, the Key Holder helps deliver personalized service, styling and outfitting recommendations, and a seamless omni-channel shopping experience. The role also supports daily store operations, including shipment processing, restocking, visual standards, office procedures, maintenance, and accurate, timely omni-channel order processing. The Key Holder helps maintain safety and inventory standards, reduce product loss, and follow company policies. The position supports an inclusive, people-first team environment through communication, participation in daily meetings, responsiveness to feedback, and proactive problem-solving. The Key Holder guides and develops Stylists while pursuing their own professional growth. Flexible availability is required, including nights, weekends, and holidays.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow safety standards and company policies, maintain inventory accuracy, and help reduce product loss.
Encourage open dialogue and follow-through, and help ensure the store team is heard and supported.
Collaborate with leadership and share information with the team; participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and use optimism and proactive problem-solving to enhance the environment.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.