Key Holder (Full-Time) @ Westin Ka'anapali Ocean Resort South

Event Network•Lahaina, HI

122d•$20 - $20

About The Position

The Key Holder supports the store’s day-to-day operations alongside the management team and helps create memorable guest experiences. The role is responsible for meeting guest-service standards, processing sales accurately and efficiently, restocking merchandise, and completing tasks assigned by store management. Key Holders also perform store opening and closing procedures and other operational duties.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during breaks and meal periods; walk; and use hands to finger, handle, or feel.
Occasional ability to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance.
Use suggestive selling, open-ended questions, and promotional recommendations to engage guests and increase sales.
Stay knowledgeable about products, current sales and promotions, sales targets, key performance indicators, and new products.
Maintain merchandise presentation and store cleanliness; receive shipments, replenish merchandise, and rotate restocked products according to guidelines.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit card, employee discount, guest room charge, and hotel property charge transactions accurately and efficiently.
Complete store paperwork and operational procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and properly handle situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel operations, loss prevention, and human resources.
Work with the team to achieve store goals and contribute to a positive work environment.