Key Holder (Full-Time Seasonal) @ Westin Hilton Head

Event Network•Hilton Head Island, SC

140d•Onsite

About The Position

The Key Holder supports the store’s day-to-day operations alongside the management team and helps create memorable guest experiences. The role is responsible for meeting guest-service standards, processing sales transactions accurately and efficiently, restocking merchandise, and completing other tasks assigned by store management. The position is full-time seasonal at the Westin Hilton Head.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting visually appealing products.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during required breaks and meal periods; walk; and use hands to finger, handle, or feel.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance.
Use suggestive selling, open-ended questions, promotional recommendations, and add-on suggestions to increase sales.
Maintain knowledge of store products, sales and promotions, sales targets, KPI goals, and new products.
Meet merchandise presentation standards, including displaying merchandise, maintaining store cleanliness, receiving shipments, replenishing stock, and rotating products.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit-card, employee-discount, guest-room-charge, and hotel-property-charge transactions accurately and efficiently.
Complete store paperwork and procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and properly handle situations that could result in loss.
Follow applicable laws and company policies and procedures for store operations, timekeeping, hotel operations, loss prevention, and human resources.
Work as part of the team to achieve store goals and contribute to a positive work environment.

Benefits

Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Long-term disability.
Voluntary benefits, including voluntary life and AD&D insurance, short-term disability for employees outside specified jurisdictions, accident insurance, critical illness insurance, hospital indemnity, and pet insurance.
401(k) retirement plan.
Flexible spending accounts (FSA).
Employee Assistance Program (EAP).
Vacation accrual and sick leave.
Nine paid holidays.
25% discount at company stores.
Discount program offering savings on brand-name products, services, travel, entertainment, tickets, and more.