DSW Part-Time Key Holder

Designer Brands•Latham, NY

3d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results while demonstrating company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. It also promotes a positive work environment and executes operational processes in compliance with company standards and policies. The Key Holder helps maintain a positive customer experience, supports daily store operations, assists with inventory and digital-service activities, and helps train and coach associates. The role requires availability for nights, weekends, holidays, and shifts outside traditional business hours, along with standing or walking for up to 100% of working time and performing occasional to frequent lifting and other physical activities.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable for time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback, and maintain DSW store standards.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking items out of stock.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful business operations.
Help maintain a safe environment for customers and associates.
Ensure equipment is in good operating condition, report issues to the Store Manager, and support regular equipment checks.
Address associate and customer concerns and escalate as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.