About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store. The role leads by example through coaching and mentoring the sales team to provide inspirational, authentic, and personalized customer service and achieve sales and customer service targets. Responsibilities also include essential start- and end-of-day cash reconciliation and opening and closing the store on a rota basis. This role is suited to an ambitious self-starter with retail experience who is seeking a first supervisory opportunity and a path toward a longer-term career in prestige beauty.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Must be able to provide proof of the right to live and work in the country if invited to attend an interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager with the smooth and efficient running of the store.
  • Coach and mentor the sales team, modelling behaviors that support personalized customer service and achievement of sales and customer service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Progressive career opportunities
  • Training and development
  • Competitive remuneration and benefits package
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