DSW Part Time Key Holder

Designer Brands•Pensacola, FL

15d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results. The role demonstrates company values and partners with the management team on store priorities, including the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. The Key Holder promotes a positive work environment and executes operational processes in compliance with company standards and policies. The position models customer experience behaviors, responds promptly to customer and associate requests, maintains store standards, and completes daily opening and closing tasks. It also supports inventory and omnichannel processes, helps maintain a safe store environment, assists with associate timekeeping, and trains and coaches associates. The role requires availability for nights, weekends, holidays, and shifts outside traditional business hours.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability for nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and KPIs.
Respond to customer and associate requests or feedback with urgency.
Maintain DSW store standards and provide customers with a positive experience.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful business operations.
Help maintain a safe environment for customers and associates.
Check that equipment is in good operating condition and report issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.