Key Holder Associate - Full Time - Outlet Store

Belk•Douglasville, GA

10d

About The Position

The Key Holder is a full-time hourly associate role with active leadership responsibility. The role supports the store leadership team by providing opening and closing coverage, driving sales and store metrics, and delivering a positive in-store customer experience during assigned shifts. The Key Holder works closely with associates and leadership to serve customers effectively and help the team succeed.

Requirements

Must participate in Service Excellence leadership training.
Must be at least 18 years old or a rising high school senior.
High school diploma or GED equivalent.
Excellent communication skills.
Must be able to work a flexible schedule, including mornings, evenings, and weekends, and close the store one to two nights per week.
Internal applicants must have 12–18 months of employment to be considered.
Internal applicants must be in good standing, not on a performance warning, and have a good or better rating on their last performance appraisal.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Ability to use hand manipulation to remove sensor tags.
Ability to push or pull 100–500 pounds when moving stock carts.
Ability to reach above and below shoulder level and lift 25–50-pound boxes for stocking.
Ability to work at a safe and steady pace.

Nice To Haves

Experience in retail preferred.

Responsibilities

Open and/or close the store while ensuring store procedures and policies are followed as directed by store management.
Cover open CSL shifts, including celebrating associates and modeling service behaviors; coaching associates is not part of this responsibility.
Drive customer service during assigned shifts.
Approve select point-of-sale transactions, such as returns and voids, when needed to serve customers.
Resolve customer service issues as needed.
Promote and sell products to support customer satisfaction.
Ensure registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
Support the store manager with management and coordination of daily store operations.
Communicate results from CSL walks with store leadership.
Stay current on company policies and ensure policies, standards, and procedures are consistently maintained and followed.