Key Holder Associate - Full Time

Belk•Concord, NC

12d

About The Position

At Belk, the vision is to reimagine the department store. The Key Holder is an hourly associate role with active leadership responsibility, supporting the leadership team with store opening and closing coverage and helping drive store sales, metrics, and the in-store experience during assigned shifts. The role focuses on excellent customer service, friendly interactions with associates, and working collaboratively with a team that cares for customers. The Key Holder supports daily store operations, follows store procedures and company policies, helps resolve customer service issues, and promotes products to support customer satisfaction. This position also covers open CSL shifts, with responsibility for associate celebrations and modeling service behaviors rather than coaching associates.

Requirements

Must participate in Service Excellence leadership training.
Must be 18 years old or a rising senior in high school.
High school diploma or GED equivalent.
Excellent communication skills.
Must be able to work a flexible schedule, including mornings, evenings, and weekends, and close the store one to two nights per week.
Internal applicants must have 12–18 months of employment to be considered.
Internal applicants must be in good standing, not on a performance warning, and have a good or better rating on their last performance appraisal.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Hand manipulation to remove sensor tags.
Ability to push or pull 100–500 pounds when moving stock carts.
Ability to reach above and below shoulder level and lift 25–50 pound boxes for stocking.
Ability to work at a safe and steady pace.

Nice To Haves

Experience in retail preferred.

Responsibilities

Open and/or close the store, ensuring that proper store procedures and policies are followed as directed by store management.
Cover open CSL shifts, including associate celebrations and modeling service behaviors; coaching associates is not part of this responsibility.
Drive customer service during assigned periods.
Approve select point-of-sale transactions, such as returns and voids, when needed to serve the customer.
Resolve customer service issues as needed.
Engage in promoting and selling products to ensure customer satisfaction.
Ensure registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
Support the store manager with management and coordination of daily store operations.
Communicate results from CSL walks with store leadership.
Remain current on company policies and ensure policies, standards, and procedures are consistently maintained and followed.