Key Holder Associate - Full Time

Belk•Concord, NC

13d

About The Position

At Belk, the vision is to reimagine the department store. The Key Holder is an hourly associate role with active leadership responsibility, supporting the leadership team and driving store sales and metrics through store opening and closing coverage. During assigned shifts, the Key Holder helps drive the in-store experience through excellent customer service and positive interactions with associates, working closely with the team to serve customers.

Requirements

Must participate in Service Excellence leadership training.
Must be at least 18 years old or a rising high school senior.
High school diploma or GED equivalent.
Excellent communication skills.
Must be able to work a flexible schedule, including mornings, evenings, and weekends, and close the store one to two nights per week.
Internal applicants must have 12–18 months of employment to be considered.
Internal applicants must be in good standing, not on performance warning, and have a good or better rating on their last performance appraisal.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Ability to use hand manipulation to remove sensor tags.
Ability to push or pull 100–500 pounds when moving stock carts.
Ability to reach above and below shoulder level and lift 25–50 pound boxes for stocking.
Ability to work at a safe and steady pace.

Nice To Haves

Retail experience preferred.

Responsibilities

Open and/or close the store, ensuring proper store procedures and policies are followed as directed by store management.
Cover open CSL shifts; the role does not include coaching associates, but does include associate celebrations and modeling service behaviors.
Drive customer service during assigned shifts.
Approve select point-of-sale transactions, such as returns and voids, when needed to serve the customer.
Resolve customer service issues as needed.
Promote and sell products to ensure customer satisfaction.
Ensure registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
Support the store manager with management and coordination of daily store operations.
Communicate results from CSL walks with store leadership.
Remain current on company policies and ensure policies, standards, and procedures are consistently maintained and followed.