Key Accounts Manager - Thermal Fluid

ARMI Manufacturing of NWA • Fayetteville, AR

7d

About The Position

ARMI is seeking a Thermal Fluid Key Accounts Manager to own relationships with assigned key customer accounts and build strong, long-term partnerships. The role manages an active account portfolio, maintains activity and pipeline information in CRM, and conducts customer visits, operational check-ins, planning meetings, and executive reviews. The manager develops account plans for customer capital projects, maintenance needs, and expansion initiatives, and identifies opportunities for additional services, expansions, change orders, maintenance programs, and long-term agreements.

Working with Operations, Preconstruction, and Accounting, the manager helps position ARMI for repeat and multi-phase projects, monitors account health and receivables, supports pricing and contract discussions, and maintains customer engagement throughout project execution and closeout. The position requires availability to travel up to 60% of the time and to work nights, holidays, and weekends as needed. Company vehicles are available for business travel, and overnight business travel includes a $55 per diem and covered hotel accommodations.

Requirements

• At least 3 years of proven work experience in industrial piping, specifically Thermal Fluid.
• Strong technical knowledge of industrial piping systems and applications.
• Availability to travel up to 60% of the time.
• Availability to work nights, holidays, and weekends as needed.
• Valid driver’s license and clean driving record.
• Successful completion of a pre-employment drug screen and background check.

Nice To Haves

• Experience in food, beverage, or dairy processing facilities.
• Sales experience.
• Experience with Procore project management software.
• Experience with Pipe Drive.
• OSHA 30.

Responsibilities

• Serve as the primary relationship owner for assigned key customer accounts and maintain long-term partnerships.
• Manage an active portfolio of accounts and maintain accurate activity and pipeline tracking in CRM.
• Conduct customer touchpoints, including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans supporting customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue service opportunities, including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health, payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to align with project scope and profitability targets.
• Maintain customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to promote customer satisfaction and account retention.

Benefits

• 100% company-paid high-deductible medical and dental coverage for team members.
• Buy-up copay medical plan option.
• Vision, life, accident, and critical illness coverage.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Paid vacation and holidays.
• Milestone anniversary swag and cash.
• Company events.
• Company vehicles available for business travel.
• $55 per diem for overnight business travel.
• Hotel accommodations covered for overnight business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed