Key Account Technical Solution Consultant

Intuitive • Houston, TX

19h

About The Position

The Key Account Technical Solution Consultant is part of Intuitive’s Digital Implementation team and is responsible for technical engagement, deployment, and long-term integration of Intuitive’s digital solutions across Integrated Delivery Networks (IDNs) and other strategic key accounts. The role partners closely with Key Account Directors and serves as a trusted technical advisor to enterprise-level IT stakeholders, supporting strategic alignment and scalable implementation frameworks that advance customer adoption across Intuitive platforms.

The consultant leads technical integration planning and delivery across multi-site health systems, aligns deployments with customer digital roadmaps, and establishes communication and governance structures for executive and technical stakeholders. The role also supports customers’ technology-adoption processes, including technical review boards, data and AI governance, and networking reviews, using technical presentations and documentation to support approval and prioritization.

The position develops implementation toolkits and adoption metrics, tracks progress and barriers, and relays customer feedback and field learnings to Product and Engineering teams to inform product direction and address systemic obstacles. It also builds collaborative relationships with data privacy, security, and IT leaders, including through the HealthTech Leader advisory board and other platforms. The role requires a flexible, dynamic schedule and the ability to enter surgical and other patient areas. Intuitive or customers may require current proof of vaccination against certain diseases, including COVID-19; details can vary by role.

Requirements

• 8+ years of experience in medical technology implementation, enterprise IT consulting, or digital transformation within healthcare.
• Experience with enterprise account management or direct collaboration with strategic sales.
• Proven track record working with large healthcare systems and IDNs at the corporate level.
• Deep understanding of cloud-hosted SaaS platforms, networking infrastructure, healthcare data security, and PACS/EMR interfaces.
• Highly effective communication skills and demonstrated ability to influence without authority.
• Bachelor’s degree.
• Comfortable working a flexible, dynamic schedule.
• Able to enter surgical and other patient areas.

Responsibilities

• Partner with the Key Accounts team to build trusted relationships with select IDNs and enterprise-level IT, cybersecurity, and digital stakeholders.
• Lead strategic planning and delivery of technical integrations for Intuitive’s digital portfolio across multi-site health systems, ensuring scalability and alignment with customer digital roadmaps.
• Define communication strategies, feedback channels, and governance structures for transparent engagement with executive and technical stakeholders, internally and externally.
• Navigate customer corporate technology-adoption processes, including technical review boards, data and AI governance, and networking teams.
• Deliver technical presentations covering digital vision, product overviews, data flows, and network topology to support approval and prioritization.
• Develop and maintain standardized implementation toolkits that enable repeatable deployment processes from enterprise to division and local hospital levels.
• Maintain technical understanding of Intuitive’s digital portfolio and synthesize and relay customer feedback and field learnings to Product and Engineering partners.
• Track, document, and report implementation progress, outcomes, barriers, and system-level opportunities to increase adoption speed and scale.
• Engage data privacy, security, and IT executive leaders to build collaborative partnerships through the HealthTech Leader advisory board and other platforms.

Benefits

• Market-competitive compensation package inclusive of base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior