Technical Solution Consultant

Intuitive • Colorado Springs, CO

17h • Remote

About The Position

The Technical Solution Consultant (TSC) implements and sustains Intuitive’s digital solutions across hospital systems. Serving as a trusted advisor, the TSC leads technical implementation across regional Integrated Delivery Networks (IDNs) and hospitals, from pre-sales readiness through activation and long-term sustainability. The role calls for strong technical aptitude, stakeholder engagement, and disciplined execution to drive digital activation. The successful candidate takes a strategic, relationship-focused approach to digital transformation, communicates effectively with varied audiences, and adapts in a continuous-learning environment.

The TSC partners with capital teams and Digital Sales Representatives to build relationships with hospital IT and digital stakeholders, support pre-sales strategy, and guide customer technical reviews and adoption. The role also develops repeatable implementation processes, prepares Field Service and partner teams for successful deployments, supports adoption after go-live, and communicates customer feedback and field learnings to leadership.

This is a remote role with a flexible, dynamic schedule and travel of up to 25%. The employee must be able to enter surgical and other patient care areas.

Requirements

• At least 6 years of experience in medical technology implementation, IT consulting, or digital within healthcare.
• Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
• Experience with account management or direct collaboration with capital sales.
• Excellent written and verbal communication skills with operational, clinical, and technical stakeholders.
• Bachelor’s degree.
• Comfort working a flexible, dynamic schedule.
• Ability to travel up to 25%.
• Ability to enter surgical and other patient care areas.

Responsibilities

• Partner with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Representatives to identify and engage regional IDNs and hospital IT and digital stakeholders, building trusted long-term relationships that advance implementation of new and upgraded digital solutions.
• Support pre-sales strategy by providing technical clarity that accelerates customer trust and approval.
• Own engagement with customer technical review boards, data and AI governance teams, and networking teams.
• Deliver technical presentations, including product overviews, data flows, and network topology diagrams, to accelerate approval and prioritization.
• Develop and maintain standardized implementation processes for aligned customers to support efficient enterprise- or hospital-level deployment of Intuitive products.
• Prepare Field Service teams and partner functions for successful initial deployment through accurate business-system documentation, validated configurations, and complete, timely communication.
• Take ownership from planning through adoption to ensure solutions go live smoothly and deliver sustained value.
• Support post-go-live digital solution adoption and intervene to protect customer confidence and long-term successful utilization.
• Develop and maintain deep technical knowledge of Intuitive’s digital portfolio.
• Synthesize and share field learnings and customer feedback with leadership to influence product roadmaps, remove systemic barriers, and accelerate value realization across accounts.
• Identify personal skill gaps and pursue ongoing learning in relevant technologies, project leadership, and stakeholder management.
• Share best practices and contribute to team-wide growth and performance.

Benefits

• Market-competitive compensation package including base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time