Key Account Technical Solution Consultant
About The Position
The Key Account Technical Solution Consultant is part of Intuitive’s Digital Implementation team and is responsible for technical engagement, deployment, and long-term integration of Intuitive’s digital solutions across Integrated Delivery Networks (IDNs) and strategic key accounts. Working closely with Key Account Directors, the consultant serves as a trusted technical advisor to enterprise-level IT stakeholders and helps ensure strategic alignment and scalable implementation frameworks that advance customer adoption across Intuitive platforms. The role leads technical integration planning and delivery across multi-site health systems, supports customer governance and technology-adoption processes, and develops repeatable implementation resources. It also gathers customer and field feedback for Product and Engineering teams, tracks and reports implementation progress, and builds partnerships with data privacy, security, and IT leaders. The position is remote, with onsite attendance when requested by the leader. The schedule is flexible and dynamic, and the role may involve entering surgical and other patient areas.
Requirements
- 8+ years of experience in medical technology implementation, enterprise IT consulting, or digital transformation within healthcare.
- Experience with enterprise account management or direct collaboration with strategic sales.
- Proven track record working with large healthcare systems and IDNs at the corporate level.
- Deep understanding of cloud-hosted SaaS platforms, networking infrastructure, healthcare data security, and PACS/EMR interfaces.
- Highly effective communication skills and demonstrated ability to influence without authority.
- Bachelor’s degree.
- Comfortable working a flexible, dynamic schedule.
- Able to enter surgical and other patient areas.
Responsibilities
- Partner with the Key Accounts team to engage select IDNs and build trusted relationships with enterprise IT, cybersecurity, and digital stakeholders.
- Lead strategic planning and delivery of technical integrations for Intuitive’s digital portfolio across multi-site health systems, supporting scalability and alignment with customer digital roadmaps.
- Define communication strategies, feedback channels, and governance structures for transparent engagement with executive and technical stakeholders, internally and externally.
- Engage with customer IT governance processes, including technical review boards, data and AI governance, and networking teams.
- Present digital vision, technical product overviews, data flows, and network topology diagrams to support customer approval and prioritization.
- Develop and maintain standardized implementation toolkits and repeatable processes for deployment from enterprise to division and local hospital levels.
- Maintain deep technical understanding of Intuitive’s digital portfolio and relay field learnings and customer feedback to Product and Engineering partners to inform roadmaps, remove systemic barriers, and accelerate value realization.
- Track, document, and report progress, outcomes, barriers, and system-level opportunities to Intuitive partners.
- Work with data privacy, security, and IT executive leadership to develop collaborative partnerships through the HealthTech Leader advisory board and other platforms.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
