Technical Solution Consultant
About The Position
The Technical Solution Consultant (TSC) implements and sustains Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals. Acting as a trusted advisor, the TSC leads technical implementation from pre-sales readiness through activation and long-term sustainability. The role calls for technical aptitude, stakeholder engagement, and disciplined execution to support digital activation and transformation. The TSC partners with capital teams and Digital Sales Representatives, builds relationships with hospital and IDN technology stakeholders, and helps customers navigate technical review, governance, and networking processes. The consultant develops repeatable implementation processes, prepares Field Service and partner teams for successful deployments, supports adoption after go-live, and communicates customer feedback and field learnings to leadership. The role is remote, involves a flexible dynamic schedule, allows travel up to 25%, and requires the ability to enter surgical and other patient-care areas.
Requirements
- At least 6 years of experience in medical technology implementation, IT consulting, or digital healthcare.
- Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
- Experience with account management or direct collaboration with capital sales.
- Excellent written and verbal communication skills with operational, clinical, and technical stakeholders.
- Bachelor’s degree.
- Comfort with a flexible, dynamic schedule.
- Ability to travel up to 25%.
- Ability to enter surgical and other patient-care areas.
Responsibilities
- Partner with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Representatives to engage regional IDNs and hospital IT and digital stakeholders and support implementation of new and upgraded digital solutions.
- Support pre-sales strategy by providing technical clarity to build trust and facilitate approval.
- Engage customer technical review boards, data and AI governance teams, and networking teams through the hospital technology adoption journey.
- Deliver technical presentations, including product overviews, data flows, and network topology diagrams, to support approval and prioritization.
- Develop and maintain standardized implementation processes for efficient enterprise- or hospital-level deployment.
- Prepare Field Service teams and partner functions for successful implementations through accurate business-system documentation, validated configurations, and timely communication.
- Own implementation planning through adoption to help ensure smooth go-lives and sustained value.
- Support post-go-live digital solution adoption and intervene as needed to protect customer confidence and successful utilization.
- Maintain deep technical knowledge of Intuitive’s digital portfolio and relay field learnings and customer feedback to leadership to inform roadmaps and address systemic barriers.
- Identify skill gaps, pursue ongoing learning in relevant technologies, project leadership, and stakeholder management, and share best practices with the team.
Benefits
- Market-competitive compensation package, including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
