Technical Solution Consultant

Intuitive • Chicago, IL

8h • $130,100 - $207,900 • Remote

About The Position

The Technical Solution Consultant (TSC) implements and sustains Intuitive’s digital solutions across regional Integrated Delivery Networks and hospitals. Serving as a trusted advisor, the TSC leads technical implementation from pre-sales readiness through activation and long-term sustainability. The role calls for technical aptitude, stakeholder engagement, execution discipline, and the ability to communicate across operational, clinical, and technical audiences while adapting to ongoing change.

The TSC partners with capital teams and Digital Sales Representatives to build relationships with hospital and IDN IT and digital stakeholders, support technical reviews, and help advance adoption of new and upgraded digital solutions. The role also establishes repeatable implementation processes, prepares field and partner teams for successful deployments, supports post-go-live adoption, and shares customer and field feedback to inform product direction. This is a remote position with a flexible, dynamic schedule and travel of up to 25%.

Requirements

• At least 6 years of experience in medical technology implementation, IT consulting, or digital roles within healthcare.
• Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
• Experience with account management or direct collaboration with capital sales.
• Excellent written and verbal communication skills with operational, clinical, and technical stakeholders at all levels.
• Bachelor’s degree.
• Comfort working a flexible, dynamic schedule.
• Ability to travel up to 25%.
• Ability to enter surgical and other patient-care areas.

Responsibilities

• Partner with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Representatives to engage regional IDNs and hospital IT and digital stakeholders and establish long-term relationships.
• Support pre-sales strategy by providing technical clarity that helps build trust and secure approval for new and upgraded digital solutions.
• Engage customer technical review boards, data and AI governance teams, and networking teams throughout the hospital technology adoption journey.
• Deliver technical presentations, including product overviews, data-flow explanations, and network-topology diagrams, to support approval and prioritization.
• Develop and maintain standardized implementation processes for efficiently deploying Intuitive products at enterprise and local hospital levels.
• Prepare Field Service teams and partner functions for successful deployments through accurate business-system documentation, validated configurations, and timely communication.
• Own implementation from planning through adoption to help ensure solutions go live smoothly and provide sustained value.
• Support post-go-live adoption through interventions that protect customer confidence and successful long-term utilization.
• Maintain deep technical knowledge of Intuitive’s digital portfolio and synthesize field learnings and customer feedback for leadership to inform roadmaps and address systemic barriers.
• Identify skill gaps and pursue ongoing learning in relevant technologies, project leadership, and stakeholder management; share best practices to support team development.

Benefits

• Market-competitive compensation package including base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level