Key Account Manager

Crane Worldwide Logistics•Irving, TX

58d•Onsite

About The Position

The Key Account Manager will be responsible for tactical retention and strategic growth of assigned accounts. This role involves leading service implementations, coordinating operational procedures, developing strong client relationships, and managing business reviews. The position requires a proactive approach to identifying and pursuing new business opportunities, ensuring client satisfaction, and adhering to company policies. The Key Account Manager will also provide market insights and educational support to clients, and develop business development plans to achieve short- and long-term objectives.

Requirements

Minimum two years’ experience in the industry, or a related service industry.
Minimum one-year operational experience in the service(s) the account utilizes.
Good analytical and program management skills; ability to define, develop and document business processes and procedures.
Excellent organizational skills.
Excellent written and verbal skills, including presentation skills.
Strong computer skills including Microsoft Office suite.
Detail oriented, able to multitask and meet deadlines.
Self-motivated, able to work in a team and independently.
Strong customer service, problem-solving, and interpersonal skills.
Internal/external sales skills.
Troubleshooting and problem resolution skills.
Leads by example.
Sense of urgency.
Creative.
Responds easily to changing demands.

Nice To Haves

Professional certification may be required in some areas.

Responsibilities

Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations.
Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
Penetrate organizational structure and develop relationship beyond main points of contact.
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly.
Maintain rates and assess yields monthly.
Monitor account for timely payments and assist with collections on past due invoices.
Set up internal reports to monitor our performance in meeting critical milestones.
Immediately communicate any issues or exceptions to Operations.
Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network.
Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution.
Manage and lead business reviews; establish a quarterly review cycle, at a minimum.
Engage Sales and Operations to participate in client meetings, presentations, and business reviews.
When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction.
Update status of progress on business opportunities.
Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities.
Ensure all company policies and regulatory requirements are adhered to.
Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints.
Continuously pursue and implement more efficiency and cost reduction measures.
Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support.
Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources.
Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions.
Other duties as assigned.

Benefits

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a strong commission based on your sales ability