Key Account Manager Houston

NAOS CANADA INC.•Houston, TX

2d•Hybrid

About The Position

The Key Account Manager – U.S. drives the commercial strategy, growth and profitability of assigned U.S. retail accounts across NAOS brands. Based in the Houston office, the role owns account performance across in-store, e-commerce and app channels, covering strategic planning, customer negotiations, forecasting, profitability management and operational execution. The position works cross-functionally with Marketing, Digital, Finance, Demand Planning and Supply Chain to maximize sales, strengthen customer partnerships and support operational excellence across the U.S. market.

Requirements

5–8 years of experience in Key Account Management, Sales or Customer Development within the U.S. CPG, beauty, skincare or retail industry.
Strong knowledge of U.S. retailers and the U.S. retail environment.
Demonstrated experience managing strategic retail accounts across brick-and-mortar and digital platforms.
Experience in sales forecasting, P&L management, trade budget ownership and financial analysis.
Experience coordinating or managing 3PL operations and retail supply chain execution.
Strong analytical skills and ability to turn data into clear business recommendations.
Proficiency in Excel and POS/customer data platforms.
Strong commercial mindset and excellent communication, negotiation and relationship-building skills.
Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
Strong ownership, autonomy and results orientation.
Fluent in English.
Availability to travel freely in the U.S. and Canada, up to 15% of the time.

Nice To Haves

Working experience with Ulta, Target and Walmart.
Experience with syndicated data platforms.
Working knowledge of Target and Ulta retailer portals.
Experience in beauty, skincare, dermocosmetics or consumer healthcare.
French language skills.

Responsibilities

Manage assigned U.S. retail accounts across in-store, .com and app channels, serving as the primary commercial contact for customer stakeholders.
Develop and execute annual Joint Business Plans aligned with NAOS brand strategies, customer priorities and financial objectives.
Identify opportunities to accelerate distribution, sell-through, market share and account profitability.
Lead customer negotiations on assortment, launches, promotions, commercial terms and business development opportunities.
Own sales forecasting, annual planning and ongoing account projections, and deliver revenue, growth and margin targets.
Manage account-level P&Ls, including sales, margins, deductions and trade investments.
Own and optimize trade budgets, aligning investments with commercial priorities and measurable return on investment.
Monitor account performance and identify forecast and budget risks and opportunities.
Lead execution of product launches, promotional plans and retail activations across customer channels.
Partner with Marketing and Digital teams on retail media, digital activation and product detail page content.
Monitor distribution, assortment, pricing, promotional effectiveness, inventory and in-stock performance.
Analyze point-of-sale and market data, translate insights into commercial actions, and prepare business reviews and recommendations.
Coordinate with Demand Planning, Supply Chain and customer operations to support accurate forecasts, inventory availability and service levels.
Monitor inventory, replenishment and in-stock performance and address operational challenges.
Coordinate cross-functional actions to improve supply chain efficiency and customer service.
Align customer plans and account priorities with Marketing, Digital, Finance, Supply Chain, Demand Planning and NAOS North America objectives.
Connect the U.S. commercial organization with North American teams based in Montreal.