Key Account Manager Houston

NAOS CANADA INC.•Houston, TX

21h•Hybrid

About The Position

The Key Account Manager – U.S. drives commercial strategy, growth, and profitability for assigned U.S. retail accounts across NAOS brands. Based in the Houston office, the role owns account performance across in-store, e-commerce, and app channels, covering strategic planning, customer negotiations, forecasting, profitability management, and operational execution. The position works closely with Marketing, Digital, Finance, Demand Planning, Supply Chain, and customer operations teams to grow sales, strengthen customer partnerships, and support operational excellence in the U.S. market. The role also connects the U.S. commercial organization with North American teams based in Montreal. Travel throughout the U.S. and Canada is required, up to 15% of the time.

Requirements

Five to eight years of experience in Key Account Management, Sales, or Customer Development within the U.S. CPG, beauty, skincare, or retail industry.
Strong knowledge of and demonstrated experience with U.S. retailers and the U.S. retail environment.
Proven success managing strategic retail accounts across brick-and-mortar and digital platforms.
Strong experience in sales forecasting, P&L management, trade budget ownership, and financial analysis.
Experience coordinating or managing 3PL operations and retail supply chain execution.
Strong analytical skills and the ability to turn data into clear business recommendations.
Proficiency in Excel and POS/customer data platforms.
Strong commercial mindset and excellent communication, negotiation, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced, cross-functional environment.
Strong ownership, autonomy, and results orientation.
Fluent in English.
Availability to travel throughout the U.S. and Canada, up to 15% of the time.

Nice To Haves

Working experience with Ulta, Target, and Walmart.
Experience with syndicated data platforms.
Working knowledge of Target and Ulta retailer portals.
Experience in beauty, skincare, dermocosmetics, or consumer healthcare.
French language skills.

Responsibilities

Manage the day-to-day commercial activities of assigned U.S. retail accounts across in-store, .com, and app channels.
Build strategic relationships with customer stakeholders and serve as the primary commercial point of contact.
Develop and execute annual Joint Business Plans aligned with NAOS brand strategies, customer priorities, and financial objectives.
Identify opportunities to grow distribution, sell-through, market share, and account profitability.
Lead negotiations on assortment, launches, promotions, commercial terms, and business development opportunities.
Own sales forecasting, annual planning, and ongoing account projections, and deliver revenue, growth, and margin targets.
Manage account-level P&Ls, including sales, margins, deductions, and trade investments.
Manage and optimize trade budgets, aligning investments with commercial priorities and measurable return on investment.
Monitor performance against forecasts and budgets and identify risks and opportunities.
Lead execution of product launches, promotional plans, and retail activations across customer channels.
Partner with Marketing and Digital teams on retail media, digital activation, and product detail page content.
Monitor distribution, assortment, pricing, promotional effectiveness, inventory, and in-stock performance.
Analyze point-of-sale and market data, identify trends, and translate insights into commercial actions.
Prepare business reviews, performance analyses, and recommendations for customers and internal stakeholders.
Work with Demand Planning, Supply Chain, and customer operations teams to support accurate forecasts, inventory availability, and service levels.
Monitor inventory, replenishment, and in-stock performance, and address operational challenges.
Coordinate cross-functional actions to improve supply chain efficiency and customer service.
Align account plans with Marketing, Digital, Finance, Supply Chain, Demand Planning, brand strategies, and NAOS North America objectives.
Translate customer and market insights into actionable recommendations for internal teams.