Key Account Manager

Nature•Minneapolis, MN

13d•Remote

About The Position

Nature's Touch is seeking a Key Account Manager to grow its private-label business with major U.S. retailers. Reporting to the Director of Sales, US, this person will represent Nature's Touch to assigned accounts, grow existing customer relationships, build partnerships with newly acquired retail customers, and help expand the company's U.S. portfolio. The role centers on collaborative, insight-driven customer partnerships and joint business planning to achieve sustainable growth. The Key Account Manager develops and executes customer-focused account strategies, leads pricing and contract negotiations, maintains budgets and forecasts, and uses point-of-sale and market data to identify opportunities. The role also drives category growth with category teams, owns private-label projects from innovation through packaging changes, and prepares and communicates sales dashboards and scorecards. AI and automation are used to support analysis, reporting, and presentations. This is a full-time, permanent, remote position based in the Mid to West United States, working Monday to Friday. Travel is required 10–15% of the time.

Requirements

Degree or diploma in business, communication, marketing, or a related field.
3 to 5 years of experience managing large national accounts as an Account Manager, or in product or category management at a retailer.
Retail experience and knowledge of major retailers' processes, tools, and people.
Private-label experience and motivation to work on private-label business.
Entrepreneurial drive, self-direction, ownership, willingness to take calculated risks, and motivation to develop new business.
Proven negotiation skills and a track record of win-win outcomes on pricing and contracts.
Experience with major U.S. national retailers.
Strong knowledge of food processing and packaging, international business, and quality systems.
Proven business development record and experience with disruptive customer or category collaboration.
Tech-savvy use of AI tools and automation for analysis, reporting, and presentations, with curiosity about emerging tools.
Strong analytical and presentation skills, including the ability to turn data into clear recommendations.
Experience with project management tools and software.
Excellent written and verbal communication and interpersonal skills.

Nice To Haves

Category management and/or marketing experience.
Food service industry experience.

Responsibilities

Serve as the strategic partner and primary advocate for major U.S. retail customers while balancing customer needs with Nature's Touch business objectives.
Develop and execute customer-centric account strategies to drive growth, profitability, and long-term partnerships.
Build collaborative relationships with assigned accounts and provide excellent service.
Lead time-sensitive pricing and contract negotiations, preparing data-backed positions on pricing, costs, programs, and terms.
Maintain accurate budgets and forecasts to support strong in-stock performance.
Use POS and market data to identify growth opportunities and develop customer-focused proposals.
Create insights-driven presentations that turn data into actionable plans for mutual growth.
Drive category growth through the 4 P's with category teams, influencing promotional strategies and customer activation plans.
Own private-label customer projects from innovation through packaging changes, ensuring smooth execution and customer satisfaction.
Develop, run, and communicate weekly and monthly sales performance dashboards and scorecards.
Use AI and automation to accelerate analysis, reporting, and presentation preparation and support data-driven decisions.
Manage customer communications proactively and professionally.