Key Account Manager

Yusen Logistics•Secaucus, NJ

About The Position

The purpose of this position is to service territory customers through a concentrated focus and compliance with NYK marketing strategies. To strive to achieve/surpass pre-determined targets and to maintain relationships with customers towards creating long-lasting relationships.

Requirements

Social skills necessary to interact effectively with outside customers as well as NYK internal necessary
Diligent approach to obtaining more profitable business
Knowledge of pricing and service contracting
Ability to effectively complete tasks within budget constraints
Excellent analytical/problem solving skills
Excellent planning and organizational skills
Key customer relationships required
Strong verbal and written communication skills
Minimum of 5 years of related experience

Responsibilities

Travel and develop personal and professional relationships particularly with High/Heavy and Automotive.
Preplan sales itineraries and calendar significant events in the territory.
Work in coordination with Trade and Customer Service to ensure that the account base is serviced in a manner which will result in customer satisfaction.
Develop sales strategy for region to achieve budgeted revenues.
Conduct satisfaction surveys in coordination with customer service team on a regular basis to identify strengths and weaknesses for further improvement of service to customers.
Prepare sales reports and sign off on their accuracy before submitting them.
Develop and communicate information regarding the competitive landscape including any changes in competitor services or related issues.
Establish a referral network with local businesses and find ways to maximize value from those connections.
Engage with the accounts receivable team to ensure collections in an agreed timeline.
Apply company values (Integrity, Innovation and Intensity) in all relationships.
Compliance with performance criteria as set forth by the trade team.
Completion of annual goals, targets and projects outlined in annual review.
Maintain and enhance quality relations with customers within outlined areas of responsibility.
Portray a positive team approach internally.
Take responsibility for relations with colleagues and customers.
Respect the differences of others and treat others with respect.
Remain open and encourage new ideas while ensuring we respect the principles of our corporate identity.
Seek internal NYK group synergies and propose recommendations with mutual benefits for both the group and the customer.
Improve upon skills requiring attention outlined in the employee performance appraisal and self-evaluation.
Continually seek out ways to better the service product offered to customers.
Continue professional development in the area of business management.
Ability to work in a multi-tasked environment.