Key Account Manager

SFS Group USA, Inc.•Wyomissing, PA

14h

About The Position

As a Key Account Manager at SFS Group USA, you will drive growth and success across important customer relationships. The role is positioned as a strategic business partnership focused on customer success, market growth, and business innovation. SFS supplies fasteners for commercial construction projects and offers a competitive starting salary and benefits package.

Requirements

Minimum 3–5 years of experience in sales or business development; experience in building envelope, roofing, wall construction, or related materials is ideal.
Understanding of channel sales value and market versus distributor pricing models.
Excellent organizational and communication skills.
Ability to work independently across a large geographical area with minimal supervision.
Ability to pass a DMV check, pre-employment drug screen, and background check.
Valid state-issued driver's license.
Ability to travel nationally 25% to 50% of the time, sometimes requiring overnight stays.

Nice To Haves

Bachelor’s degree from an accredited university in Construction Management, Business, or another relevant field is strongly preferred.
At least 2 years of experience working directly with contractors, general contractors, architects, and distributors is strongly desired.

Responsibilities

Grow existing key accounts by developing strategic account plans, mapping growth opportunities, and pursuing cross-selling and upselling opportunities.
Build relationships at multiple levels within customer organizations and position SFS as a strategic partner.
Collaborate with marketing, logistics, finance, and product development to create customer-specific solutions and accelerate project execution.
Lead negotiations on contracts, pricing, and service levels to secure long-term, profitable growth.
Represent the customer’s perspective within SFS by sharing market trends, competitive activity, and customer feedback to inform business strategies.
Analyze sales data, identify account growth opportunities, and implement action plans to improve account performance.
Drive innovation and new business initiatives within accounts, collaborating with internal teams to introduce products, digital solutions, and process improvements.
Use CRM, conduct regular account reviews, and report growth KPIs, pipeline status, and forecast accuracy to leadership and stakeholders.
Champion continuous improvement in the customer journey, including efficiency, responsiveness, and service delivery.