KAM - Key Acct Mgr - Upstate NY
About The Position
The Key Account Manager handles the company’s most important client accounts, building and maintaining strong client relationships. This person serves as the lead point of contact for key client matters, anticipates client needs, coordinates internally to meet deadlines, and helps clients succeed. The role also involves generating new business from existing clients or contacts and developing relationships with prospective clients. The position is field-based in Upstate New York. The Key Account Manager works with account teams, sales colleagues, and National Accounts Directors to support client outcomes, account growth, and contract performance.
Requirements
- Bachelor’s degree in marketing, business administration, sales, or a relevant field.
- Four to five years of prior experience in sales, management, key account management, or a relevant area.
- Excellent verbal and written communication skills, including listening, presenting, and interpersonal skills.
- Basic computer skills and experience with CRM software and Microsoft Office, with emphasis on strong Excel skills.
- Ability to analyze data and sales statistics and translate findings into better solutions.
- Strong negotiation skills and ability to follow through on client contracts.
- Demonstrated results delivering client solutions and meeting sales goals.
- Exceptional work ethic, technical aptitude, and ability to build and strengthen customer relationships.
Responsibilities
- Build solid, trusting relationships with major key clients.
- Resolve key client issues and complaints.
- Develop a thorough understanding of key account needs and anticipate changes or opportunities for improvement.
- Manage communications between key clients and internal teams.
- Assist and coordinate the account team assigned to each client.
- Develop strategic plans to improve client results.
- Assist National Accounts Directors with contract negotiations and establishing performance timelines.
- Collaborate with the sales team to maximize profit through up-selling and cross-selling.
- Plan and present reports on account progress, goals, and quarterly initiatives for team members and stakeholders, and for possible use in case studies or company training.
- Meet client needs and deliverables according to proposed timelines.
- Analyze client data to support customer relationship management.
- Expand existing relationships and bring in new clients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
