KAM - Key Acct Mgr - Upstate NY
RS Group•Rochester, NY
•Remote
About The Position
The Key Account Manager manages the company’s most important client accounts, which represent a high percentage of company income. This person builds and maintains strong client relationships, serves as the lead point of contact for key client matters, anticipates client needs, coordinates internally to meet deadlines, and helps clients succeed. The role also involves growing business with existing clients and contacts and developing relationships with potential clients. It is field-based in Upstate New York.
Requirements
- Bachelor’s degree in marketing, business administration, sales, or a relevant field.
- Four to five years of previous work experience in sales, management, key account management, or relevant experience.
- Excellent verbal and written communication skills, including listening and presentation skills.
- Basic computer skills and experience with CRM software and Microsoft Office, with superior Excel skills.
- Ability to analyze data and sales statistics and translate results into better solutions.
- Strong negotiation skills and ability to follow through on client contracts.
- Proven results delivering client solutions and meeting sales goals.
- Exceptional work ethic, technical aptitude, and ability to build and strengthen customer relationships.
Responsibilities
- Develop solid, trusting relationships with major key clients.
- Resolve key client issues and complaints.
- Develop a complete understanding of key account needs and anticipate changes and improvements.
- Manage communications between key clients and internal teams.
- Assist and coordinate the account team assigned to each client.
- Create strategic plans to improve client results.
- Assist National Accounts Directors with contract negotiations and establishing performance timelines.
- Collaborate with the sales team to maximize profit through up-selling and cross-selling.
- Plan and present reports on account progress, goals, and quarterly initiatives for team members and stakeholders, and for potential use in case studies or company training.
- Meet client needs and deliverables according to proposed timelines.
- Analyze client data to support customer relationship management and provide better solutions.
- Expand client relationships and bring in new clients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
