Key Account Manager (Specialty Retail)
About The Position
The Key Account Manager is responsible for driving sales across the assigned account base in the Specialty Retail channel by growing existing accounts and opening and maintaining new business. The role manages all aspects of assigned accounts, including seasonal sell-in, order management, reorders, and ongoing communication. It develops sales plans and goals, analyzes account performance and market trends, and implements strategies to maximize margin, sell-through, market share, and sales opportunities. The position partners with accounts and internal teams to support events, product launches, order processing, product knowledge, and marketing needs. It serves as a product, brand, and account expert, represents the brand at industry events and customer meetings, and requires the ability to travel.
Requirements
- 7 years of relevant sales, customer service, or operations experience.
- Proficiency in MS Office applications, especially Excel.
- Proficiency in SAP or a relevant ERP system.
- Proficiency in Elastic or a relevant B2B platform.
- Strong presentation, interpersonal, written, and verbal communication skills.
- Strong organizational skills and ability to prioritize multiple tasks.
- Ability to prospect, negotiate, and close.
- Ability to analyze and present data.
- Ability to manage multiple projects, deadlines, and priorities.
- Ability to travel.
Nice To Haves
- Bachelor’s degree.
- Apparel experience.
Responsibilities
- Forecast and develop sales plans and goals for the assigned account base.
- Manage assigned accounts, including seasonal sell-in, order management, reorders, and ongoing account communication.
- Plan, prepare for, execute, and follow up on seasonal appointments.
- Prepare and distribute weekly, monthly, quarterly, and yearly selling reports with actionable insights.
- Analyze sell-through, inventory, and performance metrics to recommend replenishment strategies and identify growth opportunities.
- Identify account opportunities and challenges, then create and implement strategies to maximize margin, sell-through, market share, and sales opportunities.
- Partner with accounts to support in-store events, product launches, and initiatives that drive brand awareness and consumer engagement.
- Partner with Sales Operations to ensure accurate order processing, fulfillment, and on-time delivery.
- Partner with the Product Knowledge Team to identify store-level needs and drive product sales.
- Partner with the Marketing Team to coordinate copy and photo asset requirements for applicable accounts.
- Maintain expertise in seasonal product lines, fabrications, features, and key selling stories.
- Stay informed about product, store, and regional trends, as well as account growth opportunities.
- Monitor the competitive landscape and identify opportunities to expand the brand's presence in specialty retail.
- Represent the brand at local, regional, and national trade shows, industry events, and customer meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
