Key Account Manager (Specialty Retail)
About The Position
The Key Account Manager is responsible for driving sales among the assigned account base in the Specialty Retail channel by growing current accounts and opening and maintaining new business. The role manages assigned accounts across seasonal selling, order management, reorders, and ongoing communication, while developing sales plans and using performance data to identify opportunities and improve results. The Key Account Manager works with customer accounts and internal teams to support sales, product needs, marketing assets, order fulfillment, and brand initiatives. The role also serves as an expert on the brand, its seasonal products, customer and regional trends, and the competitive landscape, and represents TravisMathew at trade shows, industry events, and customer meetings. The position requires travel.
Requirements
- Seven years of relevant sales, customer service, or operations experience.
- Proficiency in Microsoft Office applications, especially Excel.
- Proficiency in SAP or a relevant ERP system.
- Proficiency in Elastic or a relevant B2B system.
- Strong presentation, interpersonal, written, and verbal communication skills.
- Strong organizational skills and the ability to prioritize multiple tasks.
- Ability to prospect, negotiate, and close.
- Ability to analyze and present data.
- Ability to manage multiple projects, deadlines, and priorities.
- Ability to travel.
Nice To Haves
- Bachelor’s degree preferred.
- Apparel experience preferred.
Responsibilities
- Forecast and develop sales plans and goals for assigned accounts.
- Manage all aspects of assigned accounts, including seasonal sell-in, order management, reorders, and ongoing account communication.
- Plan, prepare, execute, and follow up on seasonal appointments.
- Prepare and distribute weekly, monthly, quarterly, and yearly selling reports with actionable insights.
- Analyze sell-through, inventory, and performance metrics to recommend replenishment strategies and identify growth opportunities.
- Identify opportunities and challenges within assigned accounts and develop and implement strategies to maximize margin, sell-through, and market share, and optimize sales opportunities.
- Partner with accounts to support in-store events, product launches, and other initiatives that drive brand awareness and consumer engagement.
- Partner with Sales Operations to ensure accurate order processing, fulfillment, and on-time delivery.
- Partner with the Product Knowledge Team to identify store-level needs and drive product sales.
- Partner with the Marketing Team to coordinate copy and photo asset requirements for applicable accounts.
- Serve as a product and brand expert, with a strong understanding of seasonal product lines, fabrications, features, and key selling stories.
- Remain up to date on product, store, and regional trends and account growth opportunities.
- Maintain an understanding of the competitive landscape and identify opportunities to expand the brand’s presence in specialty retail.
- Represent the brand at local, regional, and national trade shows, industry events, and customer meetings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
