Key Account Manager

RXO, Inc. • Charlotte, NC

7d

About The Position

As a Key Account Manager at RXO, you will serve as the daily point of contact and relationship manager for the company’s most important clients. You will advocate for top clients, develop customer relationships and accounts, and work with colleagues to secure terms of sale. The role also involves maintaining industry and client knowledge, managing shipment integrity and accurate reporting, and helping ensure accurate billing and mutually beneficial business operations.

Requirements

• Bachelor’s degree or equivalent related work or military experience.
• At least 1 year of professional experience.

Nice To Haves

• 5 years of experience in a transportation sales environment.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction.
• Expand current customer accounts through ongoing relationship development.
• Collaborate with team members to secure terms of sale, including negotiating rates, identifying carriers, and procuring specialized equipment.
• Maintain a strong understanding of the industry and client needs, and cultivate a core book of business for consistent and repeatable sales.
• Ensure shipment integrity and protect the RXO brand by following standard processes and procedures.
• Update internal tracking and reporting systems throughout the day to maintain accurate sales and volume metrics.
• Monitor and ensure accurate billing, and strive for mutually beneficial business operations.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level