Key Account Manager, Long Term Care (Great Lakes Region)

Axsome Therapeutics•Indianapolis, IN

7d•$190,000 - $210,000•Onsite

About The Position

Axsome Therapeutics is seeking a field-based Long-Term Care (LTC) Key Account Manager to drive commercial activities in assigned geographies in accordance with sales and marketing strategies. The role builds brand and company awareness and supports product adoption across approved indications. The Key Account Manager develops and executes strategic business plans for regional and national LTC accounts to improve patient access, product adoption, and business growth. The role is a member of LTC field leadership and serves as the primary commercial lead for stakeholders across LTC pharmacy networks, integrated delivery systems, regional healthcare organizations, skilled nursing facilities, behavioral health organizations, and affiliated healthcare providers. The KAM collaborates with Sales, Market Access, Medical Affairs, Trade, Marketing, and Operations. The role involves customer engagement in virtual and live settings, presentations, account and relationship management, support for payer and reimbursement processes, communication of territory activity and market feedback, administrative and budget responsibilities, and attendance at medical congresses and society meetings as needed. Overnight travel, frequent driving, and extended time behind the wheel are required. The anticipated salary range is $190,000–$210,000, based on factors including experience, qualifications, internal equity, and location. Axsome also offers an annual bonus, significant equity, and a generous benefits package.

Requirements

Bachelor’s degree from an accredited college or university.
10+ years of top-performing pharmaceutical, biotech, healthcare, or LTC account management experience.
Experience managing complex health systems, institutional, or LTC customer relationships.
Strong understanding of reimbursement, formulary access, and healthcare delivery systems in the LTC market.
Must live in the territory’s geography.
Experience strategizing within cross-functional teams and using resources to achieve business goals.
Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment.
Comfort with uncertainty and high expectations.
Strong digital marketing aptitude.
Strong interpersonal, presentation, and communication skills.
Frequent driving, including extended periods behind the wheel.
Prolonged sitting and standing as part of daily job functions.
Ability to regularly lift and carry up to 30 pounds.
Ability to reach overhead to close and secure liftgates or similar equipment.

Nice To Haves

Launch experience is strongly preferred.
Patient support services experience is a plus.

Responsibilities

Develop and execute strategic account plans for targeted LTC customers and pharmacy organizations.
Identify opportunities to expand product utilization and increase market share within accounts.
Deliver customer engagement activities in virtual and live settings.
Build and maintain executive-level relationships with key decision makers, including LTC pharmacy leadership, medical directors, consultant pharmacists, health system administrators, behavioral health leadership, and IDN stakeholders.
Deliver clinical and business presentations tailored to customer needs.
Promote products within approved labeling and in accordance with applicable legal, regulatory, and company guidelines and policies.
Comply with company policies, industry regulations, and healthcare laws.
Build customer relationships by understanding customer needs.
Serve as a resource to customers and staff regarding payer policies and processes, including eligibility and benefit verification, prior authorization, and appeals and denials.
Support education and awareness of market access and reimbursement dynamics, including payer requirements, pharmacy fulfillment processes, patient access programs, and reimbursement tools.
Communicate territory activity accurately and promptly as directed by management.
Provide feedback to commercial leadership, LTC sales colleagues, Marketing, Market Access, and other internal departments about changing conditions and results.
Complete training classes and administrative duties accurately and on time.
Manage efforts within the assigned promotional budget.
Attend medical congresses and society meetings as needed.
Support timely patient access through patient services and savings programs.
Travel overnight as indicated by business needs.
Perform additional responsibilities as assigned.