Key Account Manager – Bone Health - Chicago South

Amgen • Chicago, IL

12d

About The Position

The Key Account Manager – Bone Health assesses and diagnoses the business environment in assigned accounts in relation to Amgen products, then plans and executes actions to support success. The role works with internal matrix teams and external customers to develop relationships and support sales performance and brand strategies across multiple touchpoints and levels within complex partner organizations. The position reports to the Key Account Director. The territory covers Chicago, Aurora, and Naperville, Illinois. Ideally, the candidate lives in the territory and has established relationships with key accounts and customers, as well as experience promoting Amgen products to target accounts.

The role leads account strategy, including compliant market strategies to reach difficult-to-access healthcare providers and accounts. It serves as Amgen’s Bone Health contracting point, leading contract delivery, business reviews, and performance tracking. The Key Account Manager coordinates with GPOs and large rheumatology networks, leads post-fracture care initiatives, monitors portfolio business performance, identifies drivers and barriers, and coordinates pull-through initiatives across field teams. The role also provides actionable field intelligence and recommendations to the home office, partners with Market Access Team Account Executives in shared accounts, resolves contracting, membership, and channel issues, and provides insight to Pricing, Brand, and GPO teams. It helps shape the environment by exploring alternate sites of care, injection sites, and value-based partnerships.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years of such experience; or bachelor’s degree and 6 years of such experience.
• Demonstrated leadership, including the ability to influence, make an impact, and lead without authority.
• Excellent interpersonal skills, including networking, influencing, negotiation, presentation, and written and verbal communication.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Solution-oriented approach to challenges, initiative, enthusiasm, and ability to work in teams.
• Broad range of computer skills.

Nice To Haves

• 3 or more years of account management and/or public payor experience.
• Residence in the territory and established relationships with key accounts or customers.
• Advanced degree such as an MPH, MBA, or PharmD.
• 7 or more years of healthcare sales and/or marketing experience, or related experience in buying processes and decision-making.
• Experience with clinics, hospitals, access environments, applicable competitors, or specialty areas.
• District management, reimbursement, or managed care experience.
• Understanding of the current marketplace and trends.
• Knowledge of payor systems, billing, coding, and reimbursement processes.
• Documented ability to work with a sales force to resolve payor-related issues.
• Understanding of the buy-and-bill process.
• Experience in public payor or agency activities, including Local Coverage Determination processes.
• Knowledge of hospital committee structures, P&T processes, treatment and discharge protocols, DRGs, and hospital reimbursement processes.

Responsibilities

• Develop and execute innovative, compliant market strategies to reach difficult-to-access healthcare providers and accounts.
• Serve as the Amgen Bone Health contracting point; lead contract delivery, business reviews, and performance tracking.
• Coordinate with GPOs and large rheumatology networks.
• Lead post-fracture care initiatives.
• Monitor Amgen business performance across the portfolio; identify drivers and barriers and coordinate pull-through initiatives across field teams.
• Provide actionable field intelligence and recommendations to the Amgen home office.
• Partner with Market Access Team Account Executives in shared accounts.
• Identify and resolve contracting, membership, and channel issues.
• Provide field insight and recommendations to Pricing, Brand, and GPO teams.
• Explore alternate sites of care, injection sites, and value-based partnerships to shape the environment.
• Identify staff and departments that influence product-utilization decisions in key accounts and cultivate relationships with decision-makers.
• Identify and procure company resources to achieve account objectives.
• Analyze clinic economics, financial performance, and data from varying sources to draw insights.
• Navigate clinic reimbursement and support resolution of payor-related issues with the sales force.
• Think strategically and develop, execute, and monitor strategic business plans.
• Engage, influence, and lead cross-functional teams.

Benefits

• Retirement and Savings Plan with company contributions
• Medical, dental, and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level