Key Account Manager

Juul Labs•Groton, IL

16d•$94,000 - $119,000•Remote

About The Position

JUUL Labs is hiring a Key Account Manager for its US Commercial organization. The role represents JUUL as the primary contact for nicotine category teams at Walgreens and BP’s portfolio of convenience stores. The manager builds account trust, identifies growth opportunities, communicates account strategies and tactics, and develops detailed account knowledge while supporting the expansion of national accounts and JUUL’s brand strategy in drug, grocery, and value channels. This is a remote-based, field role, preferably located in Kentucky, Ohio, or Illinois. It requires regular travel, estimated at an average of 40% of work hours, including overnight trips. The position involves meetings and visits with customers, brokers, stores, and internal teams. The listed salary range is $94,000–$119,000 USD.

Requirements

At least 5 years of related account-management experience at the headquarters level of large-format retail or distribution in CPG.
Strong organizational and problem-solving abilities.
Ability to work independently and deliver results in a remote-working environment.
Ability to work in a fast-paced, cross-functional, entrepreneurial environment.
Proficiency with technology software and CRM tools, including PowerPoint, Excel, and Salesforce.
A valid U.S. driver’s license in good standing for at least the previous three consecutive years.
A reliable vehicle or willingness to obtain a vehicle that can be used for work daily.
Bachelor’s degree in business, marketing, or a related business field, or five years of relevant experience.

Nice To Haves

Previous experience calling on the headquarters level of Walgreens or BP’s portfolio of convenience stores.
Previous work experience in a regulated industry, specifically tobacco products.

Responsibilities

Facilitate and manage buyer meetings, category reviews and analysis, T2T’s contracted space, and inventory resolution.
Provide timely, detailed internal and external communications to stakeholders involved in account management and growth.
Distill complex data into actionable insights and explain findings clearly and compellingly to stakeholders.
Develop and deliver retail programming partnerships, contract partnerships, and campaigns that maximize ROI and provide mutually beneficial outcomes.
Communicate with internal department leads and retail and distribution contacts to develop and execute sales strategy.
Conduct quarterly business reviews, broker meetings, headquarters planning sessions, sponsored events, market and store visits, and internal in-person meetings.
Perform related duties as assigned within the scope of practice.