Key Account Manager

American Electric Power•Tulsa, OK

7d•$87,633 - $151,133

About The Position

The Key Account Manager is responsible for the retention, expansion, and overall satisfaction of AEP’s most influential and strategic commercial and industrial customers. The role applies an economic and business development focus to customer experience and is accountable for developing and successfully implementing strategic programs and offerings, developing new business, delivering exceptional customer service, negotiating and developing contracts, and building long-term partnerships with executive-level decision makers. This position serves as a single point of contact within AEP for resolving critical issues affecting key decision makers. It works with engineers, account managers, customer services, energy efficiency, economic development, operating company business units, and, as necessary, the Corporate National Account organization to achieve goals. The role develops and markets products and services to identified industry segments, plans customer outreach, and supports energy efficiency, demand response, and energy conversion programs.

Requirements

Bachelor's degree in Finance, Business, Engineering, Communications, or a related field.
Eight years of experience in customer account management, business development, or economic development.
Advanced degree or professional certification, such as PE, CEM, PMP, MBA, JD, or Certified Associate Project Manager.
Demonstrated communication and presentation skills.
Excellent written and verbal communication skills.
Ability to travel to various locations for extended periods and work late into the evenings.
Demonstrated ability to build strategic internal and external relationships, exercise political acumen, and show initiative managing resources, projects, and issues across business units, committees, and task forces.
Demonstrated successful leadership.

Nice To Haves

Utility industry experience.

Responsibilities

Establish and maintain high-level relationships with decision makers at assigned strategic accounts, and support customer retention, expansion, and satisfaction.
Serve as a single point of contact within AEP to resolve critical issues for key decision makers.
Develop and implement strategic programs and offerings, develop new business, provide customer service, negotiate and develop contracts, and build long-term executive-level partnerships.
Work with engineers, energy efficiency and economic development groups, and AEP and operating company business units to meet goals and objectives.
Develop strategies to market products and services to customers in identified industry segments.
Develop customer marketing outreach plans, including prioritization, target accounts, service and product offerings, and value propositions.
Engage operating company leadership on issues that may affect assigned key accounts.
Promote and support operating company energy efficiency and demand response programs for assigned key accounts.
Promote and support operating company energy conversion programs for assigned key accounts.