Key Account Manager

Amphenol Borisch Technologies•Grand Rapids, MI

11d

About The Position

The Key Account Manager serves as the primary liaison between the Company and its customers, facilitating efficient delivery of products and services. The role leads cross-functional teams from sales, engineering, purchasing, and operations to provide customer service and meet program objectives for delivery, cost, and quality. The position manages customer programs from purchase order through final delivery, coordinates resources and communications, resolves customer issues, monitors program actions and risks, and ensures compliance with customer and company requirements, including ITAR for technical communications and shipments.

Requirements

Bachelor’s degree.
Excellent problem-solving skills.
Excellent customer service and communication skills.
Proficiency in Microsoft Office applications.

Nice To Haves

Documented technical experience.
Experience reading and understanding technical drawings, designs, and specifications.
Program management experience.
Ability to understand customer quality, commercial, and technical requirements.

Responsibilities

Manage customer programs from purchase order through final delivery.
Coordinate internal and external resources to execute orders, projects, and new program launches efficiently and on time.
Build and maintain internal and external customer relationships and serve as the primary customer interface.
Work with Engineering and Operations teams to ensure products meet customer specifications and quality requirements.
Coordinate internal and external teams to align company commitments with customer needs and deadlines, remove roadblocks, and escalate issues when necessary.
Communicate program progress, delivery dates, and metrics to customers.
Investigate and resolve customer concerns, including return materials, pricing, and delivery issues; reconcile supporting data and systems as needed.
Create, maintain, and monitor an Actions Register or Issues Register for each program to ensure open actions are resolved promptly.
Perform risk management and escalate risks appropriately to management.
Understand purchase order requirements and long-term agreements and ensure compliance with internal and customer standards, processes, and procedures.
Ensure appropriate legal documentation is in place for contractual obligations.
Ensure technical communications and customer shipments comply with ITAR.
Perform other duties as assigned by the Manager.