Key Account Manager

Avient • Avon Lake, OH

6d • Remote

About The Position

Avient is hiring a Healthcare Key Account Manager to drive profitable growth by managing commercial sales of Specialty Engineered Materials rigid medical urethanes and thermoplastic elastomer (TPE) solutions to leading healthcare manufacturers. The role manages and grows customer relationships across the United States, Singapore, and Australia, serving as a trusted advisor and commercial leader in Avient’s Healthcare market segment. It requires up to 60% domestic and international travel, along with evening and early-morning meetings to support customers in Asia, Australia, and the Pacific Rim.

The position combines account management, new business development, customer problem-solving, sales planning, forecasting, pricing and contract negotiation, and coordination with technical, customer service, and other Avient teams. The employee works inside in an environment that may include loud noise, moving mechanical parts, fumes or airborne particles, and other stated workplace exposures. Physical demands include standing, handling and reaching, walking, occasional lifting of up to 50 pounds, and use of safety equipment as dictated by the work area.

Requirements

• Bachelor’s degree in Plastics or Polymer Engineering, Business, Chemistry, or a related discipline.
• At least 5 years of account management or sales experience in a manufacturing environment.
• Prior healthcare industry sales experience.
• Strong understanding of healthcare brand owners and OEMs in the Bio-Pharma tubing and Respiratory markets.
• Ability to travel internationally and support evening and early-morning meetings with customers in Asia, Australia, and the Pacific Rim.
• Complex-thinking skills and ability to translate customer needs into solutions.
• Technical aptitude specific to medical devices.
• Professional presence and excellent verbal, written, and presentation skills.
• Ability to work independently with minimal training and oversight.
• Ability to work autonomously day to day with little oversight.
• Team-oriented mindset focused on growing the business and oneself during employment with Avient.
• Valid U.S. driver’s license.
• Valid U.S. passport.

Responsibilities

• Protect, service, and grow existing business in the United States, Singapore, and Australia.
• Prospect for new business within existing and new accounts.
• Service and grow accounts using Avient’s Customer Centric Sales (CCS) process and methods.
• Engage assigned healthcare accounts, drive specification at the OEM level, and capture new opportunities.
• Protect existing business and deliver commercial excellence to customers.
• Grow account share and capture additional revenue within the assigned account base.
• Forecast annual sales, margin, and volume-growth objectives.
• Build relationships throughout customer organizations to ensure Avient receives the first and last look at opportunities.
• Assist customers and Avient account team members with problem-solving and solution development.
• Achieve profitable revenue growth through new business development within the key account base.
• Achieve stated gross-margin targets as a percentage of sales.
• Develop and maintain a sales funnel through prospecting, new-account calls, business reviews, CRM management, and customer-centric selling tools.
• Establish, track, and close new-business targets aligned with short- and long-term objectives.
• Develop contact matrices and relationships with key decision-makers and project facilitators.
• Develop, execute, and manage account development plans, sales plans, sales budgets, and expense budgets.
• Contribute to annual planning, forecasting, and sales-volume goal setting.
• Deliver Annual Operating Plan (AOP) results.
• Collaborate across Avient business segments to present a unified One Avient approach to customers.
• Implement pricing and market strategies, negotiate customer contracts, and ensure acceptable returns on Avient resources invested.
• Create and maintain CRM data and sales statistics as required.
• Manage strategic customer relationships, cultivate new alliances, and monitor competitive activity.
• Execute growth strategies established by Sales and Market leadership to drive targeted market expansion.
• Work with Technical and Customer Service teams to ensure customer satisfaction and successful outcomes.
• Travel domestically and internationally, up to 60%.
• Perform other duties as assigned.

Benefits

• Visible impact across multiple sites and businesses
• Strong partnership with business and enterprise leadership
• Opportunity to lead change
• Growth-focused culture that values innovation, collaboration, and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level