Key Account Manager

RXO • Charlotte, NC

6d

About The Position

The Key Account Manager serves as the daily point of contact and relationship manager for RXO’s most important clients. The role focuses on customer satisfaction, account growth, sales and shipment coordination, and accurate operational reporting and billing. The position also requires maintaining knowledge of the transportation industry and client needs while following standard processes to protect shipment integrity and the RXO brand.

Requirements

• Bachelor’s degree or equivalent related work or military experience.
• At least 1 year of professional experience.

Nice To Haves

• 5 years of experience in a transportation sales environment.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction.
• Expand current customer accounts through ongoing relationship development.
• Collaborate with team members to secure terms of sale, including negotiating rates, identifying carriers, and procuring specialized equipment.
• Maintain a strong understanding of the industry and client needs, and cultivate a core book of business for consistent and repeatable sales.
• Follow standard processes and procedures to ensure shipment integrity and protect the RXO brand.
• Update internal tracking and reporting systems throughout the day to maintain accurate sales and volume metrics.
• Monitor and ensure accurate billing, and strive to ensure mutually beneficial business operations.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level